If your order hasn’t shipped yet, contact us right away at info@bilaal.so or +252-63-4491201 with your order number.
Keep the package sealed and contact customer support within 7 days to arrange an exchange or refund
On any product page, click “Add to Wishlist.” View your saved items under “Wishlist” in your account.
In your account area, go to “Profile Info” to update your name, email, password, or address.
Email: info@bilaal.so
Phone: +252-63-4491201
Or submit a Support Ticket on our site.
Unused, undamaged items: full refund.
Defective items: full refund or replacement.
Within 7 days of receiving your item, go to “Return Policy,” fill out the request form, and follow the instructions.
Standard delivery: 3–7 business days nationwide.
Free shipping on orders over $50.
After your order is confirmed, you’ll receive a tracking number. Enter it under “Track Order” in your account.
Credit/debit cards (Visa, Mastercard)
Mobile Money (e.g., ZAAD)
PayPal
Bank transfer
Browse or search for the product you want.
Click “Add to Cart.”
When ready, go to “Checkout,” enter your shipping details, and choose a payment method.
Click “Sign Up,” fill in your name, email, and password, then confirm your email address.
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