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Shipping Policy

At Bilaal Business Trade (operated by Bilaal Business Group), we aim to deliver your orders quickly, affordably, and securely. Please review the details below regarding processing times, shipping options, costs, and more.

1. Order Processing Time

  1. Standard Processing: Orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.
  2. Peak Seasons: During high-volume periods (e.g., holidays), processing may take up to 3–4 business days. We’ll notify you if there is any significant delay.

2. Shipping Destinations

  1. Domestic (Somalia): We ship anywhere within Somalia, including major cities and remote regions.
  2. International: We currently ship to select countries in East Africa. If you’re outside our standard zones, please contact us for a shipping quote.

3. Shipping Methods & Costs

Method Estimated Delivery Cost
Economy (Ground)5–10 business daysFlat rate USD 2.00
Standard (Express)2–5 business daysFlat rate USD 5,000
Overnight (Priority)1 business day (domestic)Calculated at checkout
International Economy10–20 business daysCalculated at checkout
International Express5–10 business daysCalculated at checkout


Note: All costs are displayed in your local currency at checkout, inclusive of handling fees but exclusive of any duties or taxes.

4. Order Tracking

  1. Once your order ships, you’ll receive an email with a tracking number and a link to the carrier’s website.
  2. You can also view tracking status in your account under “My Orders.”

5. Estimated Delivery Times

Delivery estimates begin from the date of shipment, not the date of order placement. Delays due to customs clearance, weather, or carrier issues may occur; we appreciate your patience and will assist with any inquiries.

6. Customs, Duties & Taxes

  1. Domestic Orders: No additional fees.
  2. International Orders: Recipients are responsible for any applicable customs duties, import taxes, or brokerage fees imposed by their country. Please check with your local customs office for details.

7. Lost or Damaged Shipments

  1. Damaged in Transit: If your package arrives damaged, please photograph the packaging and contents, then email us at shipping@bilaal.so within 7 days of delivery. We will arrange a replacement or refund.
  2. Lost Packages: If tracking shows a delivery exception or your package is marked delivered but you haven’t received it, contact us within 14 days of the estimated delivery date so we can investigate with the carrier.

8. Address Changes & Delivery Issues

  1. Please ensure your shipping address is correct at checkout.
  2. Before Shipment: Contact orders@bilaal.so immediately to update your address.
  3. After Shipment: We may incur additional fees to reroute or redirect packages. Any extra charges will be billed to you.

9. Multiple-Item Orders

  1. If you order multiple items, they may ship separately based on availability. You will receive individual tracking numbers for each shipment.

10. Contact Us

For any questions about shipping, rates, or delivery status, please reach out:

  1. Email: shipping@bilaal.so
  2. Phone One: +1 (727) 473-3114
  3. Phone Two: +252-63-4491201
  4. Address: USA, 3347 4th Ave S, Minneapolis, Minnesota 55408-5601
  5. Address Two: SO, Mogadishu, Banadir ,Zoope Area

Thank you for choosing Bilaal Business Trade. We appreciate your business and strive to provide a seamless shipping experience!